A GP surgery that is rated fifth in the country for positive patient feedback has been praised by Care Quality Commission (CQC) inspectors.
Cartmel Surgery was given an outstanding result during its latest inspection on May 10.
Inspectors commended the surgery-which cares for 3,000 patients-for its support of vulnerable patients, its ‘holistic approach’ to care, its ‘truly patient-centred culture’ and how it adapted to care for patients during the pandemic.
They said in the report: “The practice had achieved outstanding results in the national GP Patient survey. The practice was rated fifth overall for all practices in England and had maintained this high positive level of patient feedback for several years.
Read more: Cumbrian surgery among best in country
“Patients were truly respected and valued as individuals and were empowered as partners in their care, practically and emotionally, by an exceptional and distinctive service.
“The practice management team was motivating, forward thinking, organised and innovative with a sensible approach and clear goals.
“Quality and integrity were a high priority resulting in a caring culture within a strong practice. There were opportunities provided for all staff for their personal development.
“The leadership, governance and culture were used to drive and improve the delivery of high-quality person-centred care.”
Dr Julie Colclough, who runs Cartmel Surgery, said the result reflected the hard work of the practice’s team.
“Here at Cartmel Surgery, we are delighted to have received an ‘Outstanding’ report following our recent CQC inspection,” she said.
“This rating is a reflection of the practice’s hard work and commitment to supporting the health and care of our communities amidst a challenging few years.
“We look forward to continuing to deliver safe and high-quality care to the people we serve, and extend our gratitude to our staff, patients and partners for their continued support.”
According to the report, there are two GPs working at the practice to cover all clinical sessions and two GP registrars.
There are two practice nurses, an assistant practitioner and a healthcare assistant. There is a practice manager and supporting administration staff.
The practice also has a Primary Care Network (PCN) pharmacist, dispensary manager and two dispensers.
And the practice is a teaching and training practice for doctors and medical students.
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