Q: I am behind on my energy bills and my energy company wants to install a prepayment meter. I don't want one as I've heard they can be more expensive than paying by direct debit. What can I do?

A: If you don’t want a prepayment meter, ask your supplier to help you agree a repayment plan, based on how much you can afford and how much energy you use. If you are already on a plan but can’t afford it, see if you can make a new arrangement, or change to a cheaper tariff.

Once you’ve agreed to pay back your debts, your supplier won’t install a prepayment meter if you don’t want one.

Also check if you are eligible for government financial help with fuel costs, or a grant from either your own supplier or another company or charity.

For further help on negotiating with your supplier and applying for benefits or a grant, contact South Lakes Citizens Advice.

Free, confidential advice and help is available from South Lakes Citizens Advice on any aspect of debt, consumer problems, benefits, housing, employment or any other problems. We have various outlets across South Lakeland and can also give advice over the phone – telephone 03444 111 444 for an appointment and help, 015394 46464 for debt and on-going enquiries.